Last updated: March 2026
Refund Policy
We stand behind our work with a simple, no-questions-asked refund policy.
The short version
If we don't secure your visa appointment in time for your travel date, we refund our entire Visank service fee. Government / embassy fees are non-refundable as they are paid directly to the consulate.
1. Appointment not secured in time: full refund
If Visank does not secure your visa appointment in time for your travel date, we will refund 100% of our Visank service fee within 5–7 business days to your original payment method. To claim, email info@visank.com with your application ID and travel date.
2. Cancellation before submission
If you cancel your application after payment but before we have submitted it to the embassy, you are eligible for a 50% refund (₹2,750). Cancellations after submission are not eligible for a refund of the service fee.
3. Government & embassy fees
Visa fees, VFS service charges, and biometric fees paid to the embassy or VFS Global are collected by them, not Visank, and are non-refundable under any circumstances, unless you purchased VisankG Protection (see section 4).
4. VisankG Protection (optional add-on)
VisankG is an optional protection add-on available on Schengen applications lodged from the UK, priced at £50 per applicant at checkout. If your visa application is rejected by the consulate after submission, Visank refunds 100% of what you paid, including the government and visa-centre fees. To claim, email info@visank.com with your application ID and the rejection letter. VisankG claims are subject to the exceptions in section 6.
5. How to claim
Email info@visank.com with subject line 'Refund Request: [Application ID]'. Include your full name, application ID, and reason for the refund request. We process all refund requests within 2 business days.
6. Exceptions
Refunds are not available if the delay or rejection was caused by: (a) documents you provided that were fraudulent or forged; (b) information you withheld that would have changed our advice; (c) your failure to attend a scheduled appointment or interview without informing us; (d) documents or information you supplied late despite our reminders.
Questions? Contact us or email jrincon@rincon.com.au.
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